Internal Control

Dai-ichi Life has established basic policies and regulations, including Compliance Regulations that outline its basic approach to the compliance system and the details of that system, under the Basic Internal Control Policy. Under its corporate action principles "DSR Charter" and its Basic Management Policies, the Company has also established the Code of Conduct, which outlines specific principles for the behavior of directors, executive officers and employees. The Company has created a Compliance Manual that includes explanations of laws and regulations and points to keep in mind when performing operations, in addition to the internal rules for promoting compliance. By distributing the manual to all directors, executive officers, and employees, and providing them with training programs, the Company seeks to keep them informed of the internal rules, laws, and regulations, as well as other important points. The Compliance Committee holds preliminary discussions regarding important regulations and manuals, the Executive Management Board discusses them, and the Board of Directors makes decisions.

• Code of Conduct (Our Action Principle)(198KB)

The Compliance Committee discusses important matters relating to compliance and consults with the Executive Management Board, the President, and the Board of Directors. The Compliance Control Department develops and promotes the company-wide compliance system. To ensure compliance, especially in the area of insurance sales management, Dai-ichi Life has established a cooperation system between the Compliance Control Department and the Quality Management Promotion Department, which provides branch offices that engage directly in insurance sales with instructions and support. The Company assigns Compliance Officers to the Compliance Control Department to provide direct compliance support at head office departments and branches, as well as Quality Officers to the Quality Management Promotion Department to give direct instructions and support for further advances in business quality, such as the promotion of compliance at branch offices, from a customer-based perspective. In doing so, the objective is to manage compliance and insurance sales in cooperation with the compliance managers as the head of each department or branch.
The Company establishes a system to handle and resolve important matters associated with compliance in the most appropriate manner. These matters that arise in departments and branches are reported through the compliance managers to the Compliance Control Department. The Company has also established an internal hotline (in the Compliance Control Department) and a consultation service (with outside lawyers) in accordance with the Whistleblower Protection Act to act as a channel through which employees can directly report and consult on compliance matters. The Company operates these systems with full respect for privacy so that those who duly blow the whistle or consult are not subject to unfavorable treatment resulting from their whistleblowing or consultation.
To check whether compliance is being promoted effectively and appropriately, the Internal Audit Department regularly conducts internal audits.
The Company is endeavoring to develop and strengthen its compliance system as a Group, taking into account the attributes of each company, by establishing a Group Compliance Unit at the Group Management Headquarters.

A specific implementation plan regarding the promotion of compliance is determined by the Board of Directors every year as a compliance program corresponding to the issues to be addressed for the fiscal year, and each organization endeavors to ensure the execution of the plan. In addition, based on the compliance program and the nature of the business operations, each organizational unit formulates top-priority compliance issues to be addressed and promotes the initiatives throughout the year. The Compliance Control Department regularly monitors these activities and follows up on progress in a timely manner. Legal compliance is promoted by the management who take the initiative to practice the PDCA cycle and by the members of the Compliance Committee, etc. who verify the current status of the initiatives of each organization on a periodic basis and issue instructions on reviewing the issues from time to time.
Furthermore, the President receives a Confirmation Document concerning the Promotion of Compliance submitted semi-annually by each of the Head Office Managers and Branch Office General Managers for following up on the progress made by the management to ensure greater effectiveness.

Dai-ichi Life provides training and education on compliance for the purpose of maintaining awareness and behavior to meet social requirements, not only compliance with laws and regulations, etc.
Specifically, the gist of the above is written in the Vision and Rules carried by every officer and employee to ensure that they constantly demonstrate behavior in consideration of the Code of Conduct that describes the principles of individuals' actions. The Company has also created a Compliance Manual that provides clear explanations of the specific actions that should be taken by each officer and employee when performing his/her duties, the laws and regulations to keep in mind and the internal rules regarding compliance. The Compliance Manual is posted on the Intranet.
These principles of actions and rules are disseminated to officers and chief compliance officers in compliance seminars that are held periodically by job level, and their levels of understanding are followed up through compliance check tests, etc. taken using the Intranet.