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- Number of Customer Feedback (Complaints)
Number of Customer Feedback (Complaints)
Status of Customer Feedback (Complaints)
Fiscal 2025 (1Q and cumulative YTD)
(As of August 4, 2025)
| 1Q (April to June) |
Cumulative YTD (April to June) |
|||
|---|---|---|---|---|
| Number of complaints | Number of complaints | |||
| Share of total feedback(*1) | Share of total feedback(*1) | |||
| New policy related (Insurance policy enrollment) |
656 | 10.2% | 656 | 10.2% |
| Premium related (Payment of insurance premiums) |
303 | 4.7% | 303 | 4.7% |
| Conservation of business related (Procedures post contract) |
1,355 | 21.0% | 1,355 | 21.0% |
| Insurance claim and/or benefits related (Payment of insurance claims and/or benefits) |
907 | 14.0% | 907 | 14.0% |
| Other | 3,241 | 50.2% | 3,241 | 50.2% |
| Total | 6,462 | 100.0% | 6,462 | 100.0% |
- *1: The share of total inquiries may not necessarily equal 100% due to numerical rounding.
Classification of customer feedback (Complaints)
| Main examples | |
|---|---|
| New policy related (Insurance policy enrollment) |
|
| Premium related (Payment of insurance premiums) |
|
| Conservation of business related (Procedures post contract) |
|
| Insurance claim and/or benefits related (Payment of insurance claims and/or benefits) |
|
| Other |
|
Situation of customer feedback (complaints) directed at Dai-ichi Life
We publish the number of customer feedback (complaints) for the first quarter of fiscal 2025 and cumulative totals year to date.
