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- Number of Customer Feedback (Complaints)
Number of Customer Feedback (Complaints)
Status of Customer Feedback (Complaints)
Fiscal 2025 (4Q and cumulative YTD)
(As of May 7, 2026)
| 4Q (January to March) |
Cumulative YTD (April to March) |
|||
|---|---|---|---|---|
| Number of complaints | Number of complaints | |||
| Share of total feedback(*1) | Share of total feedback(*1) | |||
| New policy related (Insurance policy enrollment) |
596 | 8.5% | 2,595 | 9.4% |
| Premium related (Payment of insurance premiums) |
245 | 3.5% | 1,052 | 3.8% |
| Conservation of business related (Procedures post contract) |
1,230 | 17.6% | 5,276 | 19.2% |
| Insurance claim and/or benefits related (Payment of insurance claims and/or benefits) |
1,042 | 14.9% | 3,978 | 14.5% |
| Other | 3,892 | 55.6% | 14,572 | 53.0% |
| Total | 7,005 | 100.0% | 27,473 | 100.0% |
- *1: The share of total inquiries may not necessarily equal 100% due to numerical rounding.
Classification of customer feedback (Complaints)
| Main examples | |
|---|---|
| New policy related (Insurance policy enrollment) |
|
| Premium related (Payment of insurance premiums) |
|
| Conservation of business related (Procedures post contract) |
|
| Insurance claim and/or benefits related (Payment of insurance claims and/or benefits) |
|
| Other |
|
Situation of customer feedback (complaints) directed at Daiichi Life
We publish the number of customer feedback (complaints) for the fourth quarter of fiscal 2025 and cumulative totals year to date.
