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- Number of Customer Feedback (Complaints)
Number of Customer Feedback (Complaints)
Status of Customer Feedback (Complaints)
Fiscal 2025 (3Q and cumulative YTD)
(As of February 3, 2026)
| 3Q (October to December) |
Cumulative YTD (April to December) |
|||
|---|---|---|---|---|
| Number of complaints | Number of complaints | |||
| Share of total feedback(*1) | Share of total feedback(*1) | |||
| New policy related (Insurance policy enrollment) |
687 | 9.3% | 1,999 | 9.8% |
| Premium related (Payment of insurance premiums) |
260 | 3.5% | 806 | 3.9% |
| Conservation of business related (Procedures post contract) |
1,258 | 17.1% | 4,044 | 19.8% |
| Insurance claim and/or benefits related (Payment of insurance claims and/or benefits) |
1,037 | 14.1% | 2,927 | 14.3% |
| Other | 4,132 | 56.0% | 10,682 | 52.2% |
| Total | 7,374 | 100.0% | 20,458 | 100.0% |
- *1: The share of total inquiries may not necessarily equal 100% due to numerical rounding.
Classification of customer feedback (Complaints)
| Main examples | |
|---|---|
| New policy related (Insurance policy enrollment) |
|
| Premium related (Payment of insurance premiums) |
|
| Conservation of business related (Procedures post contract) |
|
| Insurance claim and/or benefits related (Payment of insurance claims and/or benefits) |
|
| Other |
|
Situation of customer feedback (complaints) directed at Dai-ichi Life
We publish the number of customer feedback (complaints) for the third quarter of fiscal 2025 and cumulative totals year to date.
