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- Number of Customer Feedback (Complaints)
Number of Customer Feedback (Complaints)
Status of Customer Feedback (Complaints)
Fiscal 2024 (4Q and cumulative YTD)
(As of May 2, 2025)
4Q (January to March) |
Cumulative YTD (April to March) |
|||
---|---|---|---|---|
Number of complaints | Number of complaints | |||
Share of total feedback(*1) | Share of total feedback(*1) | |||
New policy related (Insurance policy enrollment) |
598 | 8.8% | 2,649 | 9.9% |
Premium related (Payment of insurance premiums) |
266 | 3.9% | 1,159 | 4.3% |
Conservation of business related (Procedures post contract) |
1,288 | 18.9% | 5,626 | 21.0% |
Insurance claim and/or benefits related (Payment of insurance claims and/or benefits) |
1,053 | 15.4% | 3,999 | 14.9% |
Other | 3,617 | 53.0% | 13,365 | 49.9% |
Total | 6,822 | 100.0% | 26,798 | 100.0% |
- *1: The share of total inquiries may not necessarily equal 100% due to numerical rounding.
Classification of customer feedback (Complaints)
Main examples | |
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New policy related (Insurance policy enrollment) |
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Premium related (Payment of insurance premiums) |
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Conservation of business related (Procedures post contract) |
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Insurance claim and/or benefits related (Payment of insurance claims and/or benefits) |
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Other |
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Situation of customer feedback (complaints) directed at Dai-ichi Life
We publish the number of customer feedback (complaints) for the fourth quarter of fiscal 2024 and cumulative totals year to date.