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- Number of Customer Feedback (Complaints)
Number of Customer Feedback (Complaints)
Status of Customer Feedback (Complaints)
Fiscal 2025 (2Q and cumulative YTD)
(As of November 5, 2025)
| 2Q (July to September) |
Cumulative YTD (April to September) |
|||
|---|---|---|---|---|
| Number of complaints | Number of complaints | |||
| Share of total feedback(*1) | Share of total feedback(*1) | |||
| New policy related (Insurance policy enrollment) |
651 | 9.9% | 1,313 | 10.0% |
| Premium related (Payment of insurance premiums) |
243 | 3.7% | 546 | 4.2% |
| Conservation of business related (Procedures post contract) |
1,425 | 21.6% | 2,779 | 21.3% |
| Insurance claim and/or benefits related (Payment of insurance claims and/or benefits) |
976 | 14.8% | 1,885 | 14.4% |
| Other | 3,298 | 50.0% | 6,545 | 50.1% |
| Total | 6,593 | 100.0% | 13,068 | 100.0% |
- *1: The share of total inquiries may not necessarily equal 100% due to numerical rounding.
Classification of customer feedback (Complaints)
| Main examples | |
|---|---|
| New policy related (Insurance policy enrollment) |
|
| Premium related (Payment of insurance premiums) |
|
| Conservation of business related (Procedures post contract) |
|
| Insurance claim and/or benefits related (Payment of insurance claims and/or benefits) |
|
| Other |
|
Situation of customer feedback (complaints) directed at Dai-ichi Life
We publish the number of customer feedback (complaints) for the second quarter of fiscal 2025 and cumulative totals year to date.
