- Home >
- Social Responsibility >
- For Customers >
- Customer Feedback >
- Number of Customer Feedback (Complaints)
Number of Customer Feedback (Complaints)
Status of Customer Feedback (Complaints)
Fiscal 2026 (1Q and cumulative YTD)
(As of August 4, 2026)
| 1Q (April to June) |
Cumulative YTD (April to June) |
|||
|---|---|---|---|---|
| Number of complaints | Number of complaints | |||
| Share of total feedback(*1) | Share of total feedback(*1) | |||
| New policy related (Insurance policy enrollment) |
640 | 10.1% | 640 | 10.1% |
| Premium related (Payment of insurance premiums) |
246 | 3.9% | 246 | 3.9% |
| Conservation of business related (Procedures post contract) |
1,193 | 18.7% | 1,193 | 18.7% |
| Insurance claim and/or benefits related (Payment of insurance claims and/or benefits) |
930 | 14.6% | 930 | 14.6% |
| Other | 3,356 | 52.7% | 3,356 | 52.7% |
| Total | 6,365 | 100.0% | 6,365 | 100.0% |
- *1: The share of total inquiries may not necessarily equal 100% due to numerical rounding.
Classification of customer feedback (Complaints)
| Main examples | |
|---|---|
| New policy related (Insurance policy enrollment) |
|
| Premium related (Payment of insurance premiums) |
|
| Conservation of business related (Procedures post contract) |
|
| Insurance claim and/or benefits related (Payment of insurance claims and/or benefits) |
|
| Other |
|
Situation of customer feedback (complaints) directed at Daiichi Life
We publish the number of customer feedback (complaints) for the first quarter of fiscal 2026 and cumulative totals year to date.
