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- Number of Customer Feedback (Complaints)
Number of Customer Feedback (Complaints)
Status of Customer Feedback (Complaints)
Fiscal 2023 (3Q and cumulative YTD)
(As of February 2, 2024)
| 3Q (October to December) |
Cumulative YTD (April to December) |
|||
|---|---|---|---|---|
| Number of complaints | Number of complaints | |||
| Share of total feedback(*1) | Share of total feedback(*1) | |||
| New policy related (Insurance policy enrollment) |
620 | 8.5% | 1,793 | 8.8% |
| Premium related (Payment of insurance premiums) |
337 | 4.6% | 968 | 4.8% |
| Conservation of business related (Procedures post contract) |
1,456 | 20.0% | 4,282 | 21.1% |
| Insurance claim and/or benefits related (Payment of insurance claims and/or benefits) |
995 | 13.7% | 3,107 | 15.3% |
| Other | 3,863 | 53.1% | 10,113 | 49.9% |
| Total | 7,271 | 100.0% | 20,263 | 100.0% |
- *1: The share of total inquiries may not necessarily equal 100% due to numerical rounding.
Classification of customer feedback (Complaints)
| Main examples | |
|---|---|
| New policy related (Insurance policy enrollment) |
|
| Premium related (Payment of insurance premiums) |
|
| Conservation of business related (Procedures post contract) |
|
| Insurance claim and/or benefits related (Payment of insurance claims and/or benefits) |
|
| Other |
|
Situation of customer feedback (complaints) directed at Dai-ichi Life
We publish the number of customer feedback (complaints) for the third quarter of fiscal 2023 and cumulative totals year to date.
