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- Number of Customer Feedback (Complaints)
Number of Customer Feedback (Complaints)
Status of Customer Feedback (Complaints)
Fiscal 2024 (3Q and cumulative YTD)
(As of February 4, 2025)
| 3Q (October to December) |
Cumulative YTD (April to December) |
|||
|---|---|---|---|---|
| Number of complaints | Number of complaints | |||
| Share of total feedback(*1) | Share of total feedback(*1) | |||
| New policy related (Insurance policy enrollment) |
675 | 9.4% | 2,047 | 10.3% |
| Premium related (Payment of insurance premiums) |
269 | 3.8% | 890 | 4.5% |
| Conservation of business related (Procedures post contract) |
1,462 | 20.5% | 4,338 | 21.7% |
| Insurance claim and/or benefits related (Payment of insurance claims and/or benefits) |
1,000 | 14.0% | 2,938 | 14.7% |
| Other | 3,741 | 52.3% | 9,747 | 48.8% |
| Total | 7,147 | 100.0% | 19,960 | 100.0% |
- *1: The share of total inquiries may not necessarily equal 100% due to numerical rounding.
Classification of customer feedback (Complaints)
| Main examples | |
|---|---|
| New policy related (Insurance policy enrollment) |
|
| Premium related (Payment of insurance premiums) |
|
| Conservation of business related (Procedures post contract) |
|
| Insurance claim and/or benefits related (Payment of insurance claims and/or benefits) |
|
| Other |
|
Situation of customer feedback (complaints) directed at Dai-ichi Life
We publish the number of customer feedback (complaints) for the third quarter of fiscal 2024 and cumulative totals year to date.
