Declaration of Quality Assurance
The Company has made a Declaration of Quality Assurance in its resolution to pursue policies that value customers most. We believe that quality means providing a high level of satisfaction to customers in our products and services at each stage of insurance, including the point when an insurance policy is concluded, throughout the policy term, and the point when claims are paid. We will continue to take steps to improve and strengthen our systems by taking into account the opinions of customers. Our aim is to improve our quality to the point at which we have the highest reputation with customers.
Medium-term management plan "Success 110!!" for FY2011 and FY2012
We are working on our medium-term management plan for fiscal 2011 and fiscal 2012, "Success 110 Achieve a Recovery and Growth by Utilizing All Available Resources." We see fiscal 2012, when we will celebrate the 110th anniversary of our founding, as the year to make a leap forward to the next growth stage, while maintaining our recovery efforts.
Aims of the year to make a leap forward to the next growth stage
- Since fiscal 2012 is the final year of the current medium-term management plan and an historic year when we will celebrate the 110th anniversary of our founding, we plan to begin a new stage at a higher level.
- We will strive to accumulate specific achievements for sustainable growth―such as increasing medium- and long-term growth in Japanese and overseas markets, further improving efficiency, and developing corporate value management―by advancing our efforts along with each of our basic strategies, while continuing to work toward earthquake recovery.
Fulfillment of Security Function, Recovery and Renewal
We will continue to process filed claims and make the necessary claim and benefit payments,etc. quickly and accurately to all customers, in consideration of their point of view. We will also share and promote the concept of "Passing On Peace Of Mind," which is our mission and the purpose of life insurance, on an ongoing basis, with all directors, officers and employees of the Dai-ichi Life Group reaffirming it.
Acceleration of Business Development for Growth
In Japan, we will continue to launch products in the Third Sector (medical and survival) and individual saving markets, based on the strategies of the "New Total Life Plan." The Company will seek to enhance its consulting capabilities further by introducing DL Pad, a mobile tablet computer, and improve the sales performance of its sales representatives by adjusting their grade and compensation system to make it more closely linked to the Company's profitability. The Dai-ichi Frontier Life will strive to increase its assets under management by launching competitive individual savings-type products in a timely manner.
For overseas businesses, while utilizing the know-how accumulated over the Group's long history, we will implement growth strategies and enhance the management system in the areas the Group has already entered, including TAL in Australia. We will also make further efforts to expand into new markets. In addition, we are looking to enter overseas asset management businesses which are expected to grow in the future. As a first step, this year we had entered into a strategic business and capital alliance with Janus Capital Group Inc., a US based asset manager, in the United States, the largest asset management market in the world.
In order to promote those growth strategies, we will continue to work on our "Five Changes" Project and reduce fixed costs further.
Enforcement of Financial Base and Implementation of Disciplined Capital Strategy to Support Growth Strategies
While carefully monitoring developments in accounting principles and capital regulations, to accelerate future growth we will strive to further enhance our capital level by accumulating retained earnings from periodic income and promoting risk control. We will pursue additional initiatives for "Enterprise Risk Management (ERM)", including taking into account the risk profiles of each business line, and making disciplined capital allocations to growth areas to improve the Group's profitability. Through this, we want to achieve stable growth in corporate value indicators such as Embedded Value.
Establishment of Internal System for Next Level Group Management
The Company has established a "Group Management Headquarters" as the best framework at the present time to accelerate the future growth of the Group and strengthen Group management.
Promotion of Dai-ichi's Social Responsibility (DSR) to Improve Corporate Value
All employees of the Dai-ichi Life Group will fulfill their social responsibilities to each stakeholder and strive to increase corporate value, consistently working to improve management quality by autonomously working through the self-directed PDCA (Plan-Do-Check-Action) cycle at each organization. *For the DSR management, please refer to this page.